Front Office Associate (Casual Regular)

Join Solaris Hotel in the vibrant heart of Kuta, Bali, as a Front Office Associate! This is your opportunity to be the welcoming face of our luxury hospitality brand, ensuring every guest experiences seamless service from arrival to departure. As a key member of our front office team, you'll handle check-ins, check-outs, and manage guest inquiries with professionalism and warmth. Our hotel is renowned for its exceptional service and stunning oceanfront views, making it the perfect place to grow your career in hospitality.

In this role, you'll work closely with our team to provide top-notch service, utilizing tools like CRS (Computer Reservation System) and PMS (Property Management System) to streamline operations. You'll also have the chance to learn from industry experts and contribute to our commitment to delivering a memorable guest experience.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage guest inquiries and resolve issues promptly.
• Update guest records and maintain accurate documentation.
• Assist with room assignments and housekeeping requests.
• Coordinate with other departments to ensure smooth operations.
• Provide excellent customer service and maintain a high level of professionalism.
• Participate in team meetings and training sessions.
• Adhere to hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or hospitality role.
• Familiarity with CRS and PMS systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong organizational and multitasking skills.
• Fluency in English and Bahasa Indonesia.
• Valid ID and work permit (if applicable).
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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