Customer Service Representative (CSR) - GraPARI Subang

Join Infomedia Nusantara, a leading provider of digital solutions and customer service excellence in Indonesia, as a Customer Service Representative (CSR) at GraPARI Subang. In this role, you will be the frontline ambassador for our clients, delivering exceptional service and ensuring their needs are met with professionalism and efficiency. Located in the vibrant city of Subang, Jawa Barat, this is your opportunity to grow in a dynamic and supportive environment.

As a CSR at GraPARI Subang, you will handle incoming calls, emails, and chat inquiries, providing timely and accurate responses. You will also assist in resolving customer issues, ensuring a positive experience for our clients. This role offers a competitive salary of IDR 4,000,000 - 6,000,000 per month, along with opportunities for professional development and career growth.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Assist in resolving customer issues and complaints, ensuring a positive customer experience.
• Document customer interactions and maintain accurate records using our CRM system.
• Collaborate with the team to ensure consistent and high-quality service delivery.
• Stay updated with company policies and procedures, ensuring compliance and adherence to service standards.
• Provide feedback and suggestions for improving service processes and customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.
• Meet and exceed performance targets, contributing to the overall success of the GraPARI Subang team.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Good understanding of Indonesian language and culture.
• Familiarity with digital solutions and customer service best practices.
• Ability to work in a team environment and collaborate effectively.
• High school diploma or equivalent, with a preference for relevant certifications in customer service.

🛠️ Keahlian

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