Environmental Contact Center Specialist - Remote from Bali

Join AECOM, a global leader in infrastructure consulting, as an Environmental Contact Center Specialist in our mission to deliver sustainable solutions. This role offers the unique opportunity to work remotely from Bali while supporting critical environmental projects across Indonesia. As part of our dedicated team, you will be the first point of contact for stakeholders, ensuring their queries and concerns are addressed efficiently and professionally.

In this role, you will handle a high volume of incoming calls, emails, and chats, providing accurate and timely information on environmental regulations, compliance, and project updates. You will also manage and escalate issues to the appropriate teams, ensuring seamless communication and coordination. With AECOM's commitment to innovation and sustainability, you will play a crucial role in maintaining our reputation for excellence.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve a high volume of incoming calls, emails, and chats from stakeholders, ensuring their queries and concerns are addressed promptly and professionally.
• Provide accurate and timely information on environmental regulations, compliance, and project updates.
• Manage and escalate issues to the appropriate teams, ensuring seamless communication and coordination.
• Maintain detailed records of all interactions, including notes, follow-ups, and resolutions.
• Monitor and report on key performance indicators (KPIs) related to customer satisfaction and service levels.
• Collaborate with cross-functional teams to ensure consistent and high-quality service delivery.
• Stay updated on industry trends, regulations, and best practices to provide expert advice and support.
• Participate in training sessions and continuous learning opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Environmental Science, Environmental Engineering, or a related field.
• Minimum of 3 years of experience in a customer service or contact center role, preferably in the environmental or infrastructure sector.
• Proficient in using contact center software such as Salesforce, Zendesk, or similar tools.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in environmental management or a related field is a plus.
• Familiarity with environmental regulations and standards in Indonesia is a plus.

🛠️ Keahlian

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